Please contact CREATE Foundation if you require any further information regarding our privacy policy.

The National Privacy Principles

The Australian Government introduced legislation to protect the privacy of individuals that came into force on 21 December 2001. This legislation comprises 10 National Privacy Principles that apply to private sector organisations. You can find out more about these principles by calling the Office of the Privacy Commissioner on 1300 363 992 or through their website at www.privacy.gov.au.

CREATE Foundation respects and upholds your rights to privacy protection under the National Privacy Principles in regulating how we collect, use, disclose and hold your personal information.

Why we collect your personal information

Your personal and sensitive information is only collected as is necessary for a function or activity to enable CREATE Foundation to carry out its work and deliver services to the community.

CREATE Foundation is very grateful to the generous people around Australia who provide financial support to allow us to continue our important life changing work. When you give us personal information such as your name and address, we record it on our database and use it to contact you.

We may use your personal information to send you information on our programs or to let you know about our special events and fundraising programs. You can also let us know that you do not wish to receive any further mail by phoning us on 1800 655 105 for the cost of a local call.

CREATE Foundation will not collect sensitive information about health, racial or ethnic origin, political opinions or membership, religious or philosophical beliefs, trade association or union membership, sexual preferences or criminal record, unless you have consented to give this information and it is relevant to the work of CREATE Foundation. We will always collect such information in a non-intrusive, lawful and fair manner.

Opting out or modifying your information

If you want to change any information that you have previously given us, or if you want to opt out of future communications please contact:

CREATE Foundation
Level 6, 280 Pitt St Street
Sydney NSW 2000

Alternatively, please call 1800 655 105 or email us.

How we collect your personal information

We collect your personal information when you provide it to CREATE Foundation in a number of ways including:

* through a call to a state office or the national office
* by participating in one of CREATE Foundation’s connections events, joining clubCREATE, or attending fundraising events
* registration of details on the CREATE, CREATE Your Future, or clubCREATE websites
* when you participate in CONNECTIONS, EMPOWREMENT or CHANGE programs or fundraising campaigns
* when you make a donation

How we keep your personal information secure

If you provide us with your personal information, it is securely stored in our database, which is accessed only by authorised staff at CREATE Foundation. Each user can only access the system via a username/password. In addition, our external access to email and the Internet is protected by a Firewall/Router.

Disclosing your personal information

CREATE Foundation will not provide your personal information to any other individuals or organisations except on a confidential basis to contractors who provide database management, printing and mailing services to CREATE Foundation. In these cases, we ensure that our contractors are also bound by the National Privacy Principles to keep your personal information confidential.

CREATE Foundation is very thankful to people who are willing to share their personal stories with others through media stories, on our websites and in our newsletters. We will only use your personal information for publicity purposes or as stories with your express written permission.

Visiting our website

When you visit our website, you can browse at your leisure. CREATE Foundation does not use ‘cookies’ to track your movements through the information section of our website or your visits to other websites. CREATE Foundation will only place a ‘cookie’ on your computer for (a) the purposes of tracking navigation and/or (b) to track items added to the e-commerce facility when you make an online donation to CREATE Foundation or purchase a CREATE Foundation product. Our third party credit card transaction processor, eWay online payment gateway, uses ‘cookies’ for transaction integrity and anti-fraud purposes. This provider is compliant with the National Privacy Principles and will not utilise your details for any activity other than supporting the primary purpose of making a donation to CREATE Foundation or purchasing a CREATE Foundation item.

If you provide us with your email address it will not be passed on to any other organisation.

CREATE Foundation website contains links to other sites of interest. CREATE Foundation does not control, and is not responsible for, the content or privacy practices of those websites.

Please check the Privacy Statements on other websites before you provide your personal information to them.

By using CREATE Foundation’s Internet site, you agree that the Internet is inherently insecure and accordingly, CREATE Foundation cannot provide any definitive assurance regarding security of personal information. CREATE Foundation will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Our website security

Our website is secured by a 128 bit SSL Key certificate. All forms used within this website are encrypted. We make every effort possible to make your donations and transactions within our site as secure and safe as possible for you. All information that leaves any form (including your credit card number) is encrypted automatically by your browser until it reaches our servers.

The Spam Act 2003

The Spam Act prohibits the sending of unsolicited emails and SMS messages for commercial purposes from or within Australia or to people in Australia, and bans the supply and use of software designed to harvest email addresses. While charities do have some exemptions from this Act, CREATE Foundation will abide by the best practice guidelines, which will be developed on responsible electronic messaging practices by the Australian Communications Authority.

Changes to our Privacy Policy

CREATE Foundation may, without notice, amend or modify its Privacy Policy by posting the amended Privacy Policy to CREATE Foundation website.

How to access, correct or update your personal information

If you have any complaints, questions or concerns about what information CREATE Foundation holds or about the accuracy of that information, please contact CREATE Foundation Office on 1800 655 105 and ask to speak to the Marketing and Communications Manager.

If you would like to access the information that we hold about you, you can write to the Marketing and Communications Manager at the Foundation’s address provided above. We will endeavour to give you access to that information within two weeks. In order to maintain the confidentiality of your personal information, we will ask you to provide specific identification before we give you access.

If the information that we hold about you is incorrect or not up-to-date, we will update it as soon as possible after you have shown us how and why it is incorrect.

In the unlikely event that we are unable to provide you with access to your personal information for legal reasons as specified in the Privacy Act, we will provide you with reasons for denying access.

Contact us at

CREATE Foundation
A   Level 6, 280 Pitt Street, Sydney 2000
T   02 9267 1999 or 1800 655105
E   create@create.org.au
W  www.create.org.au